SHIPPING

ISUWA is please to offer free shipping on orders over $150.
For shipping on orders under $150 there is a $10 delivery charge at checkout.
Deliveries in the US: 7-10 business days depending on customs procedures
Deliveries to other countries: 7-10 business days depending on customs procedures
We cover duties and taxes for shipments to US.
If you have any questions on international orders, please contact us on info@isuwa-atelier.com .

REFUNDS & RETURNS

Products may be returned within 14 days. To be eligible for a return, products must be unused, in the original packaging and in the same condition that you received it.
Any return shipping costs are the responsibility of the customer and are non-refundable. 
Please contact us to start the return and refund process at info@isuwa-atelier.com. Please include your order number and product details in the email.
Please allow up to 7 to 14 business days for your return to be processed after our warehouse receives the returned item. You will receive email notification of when our team has received your return and again when it has been processed.